UK returns and replacements are free and simple. We all make mistakes; we may have sent you the wrong product, or you may have chosen the wrong brush. The most important thing is to let us know immediately. You can either call our customer care team

UK returns and replacements are free and simple. We all make mistakes; we may have sent you the wrong product, or you may have chosen the wrong brush. The most important thing is to let us know immediately. You can either call our customer care team on <a title="+44 (0)1442 23 26 23" href="tel:+441442232623" style=" text-decoration: underline;">+44 (0)1442 23 26 23</a> or email us at <a href="mailto:customerservice@kentbrushes.com" target="_blank" style=" text-decoration: underline;">customerservice@kentbrushes.com</a> and&#xA0;ensure you include your proof of purchase. Please note:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Due to hygiene reasons, your purchase(s) must be unused, returned in the original packaging and in a saleable condition.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The product/s remain the customer&apos;s responsibility until received at the address provided for returns.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Upon return, all items are inspected by our customer services team before your refund is processed.</li></ul>

How do I make a return?

Once your return has been received, inspected and processed, you will be notified via email when the refund has been issued. Please allow 7-10 business days for the refund to reflect in your account.

Once your return has been received, inspected and processed, you will be notified via email when the refund has been issued.Please allow 7-10 business days for the refund to reflect in your account.

When will I get my refund?

If you are an EU consumer, you may have the right to withdraw from eligible online purchases within 14 days of receiving your order. To exercise this right, please complete the form here >. After you submit this form, we will confirm receipt of your

If you are an EU consumer, you may have the right to withdraw from eligible online purchases within 14 days of receiving your order. To exercise this right, please complete the form <a href="https://kentbrushes.com/pages/eu-right-of-withdrawal" target="_blank" rel="noopener noreferrer">here &gt;</a>After you submit this form, we will confirm receipt of your withdrawal request. Our customer service team will then review your order and send return instructions where applicable. Please do not return any items until you have received instructions from us.Important: Brushes and grooming products must be unused and handled only as necessary to inspect them. If an item has been used on hair, skin, body, beard, or with shaving products, we may reduce the refund to reflect the loss in value. Customers are responsible for return postage unless the item is faulty. See full T&amp;Cs <a href="https://kentbrushes.com/pages/terms-conditions" target="_blank" rel="noopener noreferrer">here &gt;</a>If you need assistance, please email <a data-fr-linked="true" href="mailto:customerservice@kentbrushes.com">customerservice@kentbrushes.com</a>

EU Right of Withdrawal

Please fill out our contact form, and we'll get back to you as soon as possible.

Feel free to call us - one of the Kent Brushes team is always on hand to help.

Shop

Inspiration

About Us

Terms & Conditions

My Account

Kent Brushes

Learn how to arrange a return for Kent Brushes products and what information you’ll need.

How to return a product | Kent Brushes Help Centre

Returns & Replacements

USA Shipping Updates

I cannot find the product I am looking for?

How will I know when a product comes back into stock?

What type of bristle is used in your brushes?

Which bristle is right for me?

Where can I find product dimensions?

Product & Stock

How do I track my order?

My order hasn’t arrived, but tracking says it’s delivered

My Delivery

Shipping costs and delivery information

Do you ship worldwide?

Which delivery company do you use?

Where do you ship from?

General Shipping Information

USA Shipping Update

Shipping & Delivery

How can I pay?

Payments

Do I need an account to shop with Kent Brushes?

Guest Checkout

Can I amend my order?

How can I change my shipping address on my recent order?

How do I cancel my order?

Order Amendments

I have not received my order confirmation / shipping confirmation?

What should I do if I receive the wrong item in my order?

What should I do if I have an item missing from my order?

What do I do if my item(s) arrives damaged?

Order Issue

Orders

How can I reset my password?

How can I change my contact details?

How can I change my shipping address?

How do I unsubscribe from marketing emails?

How can I access my data?

How to care for your Kent product

Product Aftercare

What does the warranty cover?

How to make a claim

Warranty

Do you offer a brush repair service?

Repairs

Warranty & Repairs

How do I apply promo/discount codes?

I have not received my discount code after subscribing to the newsletter

When will my discount code expire?

Promotions & Discounts

How do I contact customer care?

How do I contact your PR team?

How do I apply to your affiliate program?

Do you have a shop?

I am a Kent Brushes/Kent Salon stockist, how do I get in touch?

I would like to become a Kent Brushes/Kent Salon stockist

General