My order hasn’t arrived, but tracking says it’s deliveredUpdated 11 days ago

If no one was home at the time of delivery, the carrier may have left your parcel in a safe place.

Check around your property and with neighbours or building management, as they may have accepted it on your behalf.

Please also check the shipping address on your order confirmation email to ensure it was sent to the correct location.

If you are still unable to locate the package, please contact our customer care team on +44 (0)1442 23 26 23 or email us at [email protected]