Once your order has been dispatched, you will receive a shipping confirmation email, along with your tracking number, which you can use to track your parcel via the Royal Mail website. Click on the tracking number link on your shipping confirmation e

Once your order has been dispatched, you will receive a shipping confirmation email, along with your tracking number, which you can use to track your parcel via the <a href="https://www.royalmail.com/track-your-item#/" target="_blank" rel="noopener noreferrer">Royal Mail website</a>.Click on the tracking number link on your shipping confirmation email or enter the tracking number directly into the <a href="https://www.royalmail.com/track-your-item#/" target="_blank" rel="noopener noreferrer">Royal Mail tracking page</a>.Tracking information may not be immediately available after your order is placed. It can take up to 24&#xA0;hours for the tracking number to become active in the system. If you do not see any updates right away, please check back later.

How do I track my order?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbour/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier may have left your parcel in a safe place.Check around your property and with neighbours or building management, as they may have accepted it on your behalf.Please also check the shipping address on your order confirmation email to ensure it was sent to the correct location.If you are still unable to locate the package, please contact our customer care team on <a href="tel:+441442232623" style=" text-decoration: underline;" title="+44 (0)1442 23 26 23" id="isPasted">+44 (0)1442 23 26 23</a> or email us at <a data-fr-linked="true" href="mailto:customerservice@kentbrushes.com,">customerservice@kentbrushes.com</a>

My order hasn’t arrived, but tracking says it’s delivered

Please fill out our contact form, and we'll get back to you as soon as possible.

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