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Kent Brushes

Find answers to your Kent Brushes order questions. Get help with tracking, delivery, returns, and more in our Help Centre.

Kent Brushes Help Centre | Order Enquiries

Orders

USA Shipping Updates

I cannot find the product I am looking for?

How will I know when a product comes back into stock?

What type of bristle is used in your brushes?

Which bristle is right for me?

Where can I find product dimensions?

Product & Stock

How do I track my order?

My order hasn’t arrived, but tracking says it’s delivered

My Delivery

Shipping costs and delivery information

Do you ship worldwide?

Which delivery company do you use?

Where do you ship from?

General Shipping Information

USA Shipping Update

Shipping & Delivery

How do I make a return?

When will I get my refund?

Returns & Replacements

How can I pay?

Do I need an account to shop with Kent Brushes?

Can I amend my order?

How can I change my shipping address on my recent order?

How do I cancel my order?

I have not received my order confirmation / shipping confirmation?

What should I do if I receive the wrong item in my order?

What should I do if I have an item missing from my order?

What do I do if my item(s) arrives damaged?

How can I reset my password?

How can I change my contact details?

How can I change my shipping address?

How do I unsubscribe from marketing emails?

How can I access my data?

How to care for your Kent product

Product Aftercare

What does the warranty cover?

How to make a claim

Warranty

Do you offer a brush repair service?

Repairs

Warranty & Repairs

How do I apply promo/discount codes?

I have not received my discount code after subscribing to the newsletter

When will my discount code expire?

Promotions & Discounts

How do I contact customer care?

How do I contact your PR team?

How do I apply to your affiliate program?

Do you have a shop?

I am a Kent Brushes/Kent Salon stockist, how do I get in touch?

I would like to become a Kent Brushes/Kent Salon stockist

General