We know that reliability and peace of mind matter to our customers, and that is why we offer a full 1 year manufacturer’s warranty on all our products from the date of supply.In the unfortunate event that you do experience quality issues with your ne

We know that reliability and peace of mind matter to our customers, and that is why we offer a full&#xA0;1 year manufacturer&#x2019;s warranty on all our products from the date of supply. In the unfortunate event that you do experience quality issues with your new Kent purchase, as long as you have your receipt, we promise to repair or replace the faulty product. There are <a href="https://kent-brushes.gorgias.help/en-GB/how-to-care-for-your-kent-product-2159389" title="Care Advise" style=" text-decoration: underline;">care and usage instructions</a> and&#xA0;<a href="https://kentbrushes.com/pages/terms-conditions" title="Terms &amp; Conditions" style=" text-decoration: underline;">terms and conditions</a> applicable to this warranty that we ask you to comply with. This warranty applies exclusively to products that have been purchased from the Kent Brushes website, authorised Kent Brushes retailers or web-based vendors. The product must have been used and cared for in accordance with our manufacturer&#x2019;s care instructions. A receipt must also be submitted when making a claim. Please note this warranty does not apply to any faults in our products arising from fair wear and tear, damage by you, use otherwise than as recommended by us, failure to follow our care instructions or any alteration or repair carried out without our approval. <a href="https://kent-brushes.gorgias.help/en-GB/how-to-make-a-claim-2159374">How to make a claim &gt;</a>

What does the warranty cover?

To make a claim, you will need to have your proof of purchase.STEP 1. Please check where you purchased your product from and the terms and conditions under which you made that purchase. In the first year of purchase, it is standard practice for your

To make a claim, you will need to have your proof of purchase. STEP 1Please check where you purchased your product from and the terms and conditions under which you made that purchase. In the first year of purchase, it is standard practice for your retailer to deal with your claim. If you purchased directly from Kent Brushes, then this is, of course, ourselves. Your legal rights as a consumer are not affected by this warranty. STEP 2Contact the retailer you purchased from (within the first year from the date of purchase) to register your claim. If you are contacting a retailer other than ourselves, please follow their instructions.If you purchased directly from Kent Brushes, you should email our customer care team at <a href="mailto:customerservice@kentbrushes.com" title="Customer Service Contact Email">customerservice@kentbrushes.com</a> Please ensure you include your proof of purchase and images of your Kent product. STEP 3In the event of a claim for product purchased from Kent Brushes, we will send you a confirmation email. Our customer services team will log your claim and confirm next steps.

How to make a claim

Please fill out our contact form, and we'll get back to you as soon as possible.

Feel free to call us - one of the Kent Brushes team is always on hand to help.

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